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FAQ

What is so special about revivEARTH?

We provide eco-friendly products sustainably! We are a family business working in a home that runs on solar panels. We package using recycled materials. Every aspect of our business is done in the most eco-friendly way possible, and we strive to be even better!

<> Cruelty Free <> SLS Free <>All Natural <> Vegan <>

 

 

 

HAIR CARE PRODUCTS

How do I use the shampoo bars?

Saturate your hair with water. Get the shampoo bar wet and rub it between your hands a few times to develop a lather. Set the bar down and rub the lather through your hair like you would with liquid shampoo. You’ll be surprised, it takes much less than you would think! 

 

How long do the shampoo bars last?

It varies for each person, but these bars can last for 90 washes, even for someone with long hair. The best way to increase longevity is to rub the shampoo bar in your hands to create lather to rub into your hair (rather than rubbing the bar on your hair directly). It does not take much!

 

How large are the shampoo bars?

The shampoo bars are 2.5 inches in diameter and 1 inch tall. Each weighs 1.9 ounces.


How do I use the conditioner bars?

After shampooing your hair, simply get the bar wet and rub along your hair on the outside and underside. Put the bar down and use your hands to work the conditioner through your hair. 

 

How long do the conditioner bars last?

It varies for each person, but these bars can last for 90 washes, even for someone with long hair. To increase longevity, depending on your hair type, you may not need to apply it to your roots at all.


How large are the conditioner bars?

The conditioner bars are 2 inches in diameter and ¾ inches tall. Each weighs 1.1 ounces.


I have dry hair and/or dry scalp. Which shampoo and conditioner set would be best for me?

All of our shampoos and conditioners are great for all hair types. The Argan Oil shampoo and conditioner set is ideal for dry hair and dry scalps in particular.

I have dyed hair. Are your hair products color-safe?

All of our shampoos and conditioners are great for all hair types. They are SLS free, therefore they do not excelerate color-stripping.


Are the shampoo and conditioner sets good for sensitive scalps?

All of our shampoo and conditioners are made of natural and non-abrasive ingredients. Since they are SLS free, they do not strip the natural oils from your hair. They leave the hair feeling soft, balanced, and easy to brush.


Are different shampoos and conditioners better for different hair types?

All of our shampoos work for all hair types. Since they are SLS free, they do not strip the natural oils from your hair. They differ only in scent and color. 


Are the shampoo and conditioner bars natural?

The shampoo and conditioner bars achieve the industry guidelines for “natural” products, since they are 98% or more natural. The color is food grade, which means it is made by people who use scientific intervention and oversight to control the product, keeping it safe for human use. The fragrances are skin safe and cosmetic approved. Natural scents are essential oils and are limited in the fragrance they can evoke. Other fragrances are made using organic compounds to re-create the scent, making a safe duplication of nature. We like to be upfront with our customers about what our products contain. We have a full list of ingredients listed for each product to maintain full transparency. If you have a known allergy to fragrances or food grade color, be sure to read our individual ingredients lists to find which product is right for you. Your safety and satisfaction is our priority. Chances are, if you are using a product with a fruity scent from another company, it is unlikely, purely 100% natural. If a business is hiding its ingredients from you, most likely they do not want you to know.


Are your products cruelty free?

Yes! Our products are cruelty free. No animal testing or animal products are used in production.


Are your products vegan?

Yes!


How should I store my shampoo and conditioner bars in the shower?

It is best to store your bars in either a reusable tin or wooden soap dish. We aim to make both of these available soon on our website! Bonus points if you reuse a container you already have-tupperware, empty face cream or body scrub containers, be creative! 


Where are your hair products made?

Our shampoo bars, conditioner bars, bar soaps, and bath bombs are all made in the USA!


How large are the soap bars?

The soap bars are 2.5”x2.5”x1” and weight approximately 3.1 ounces. Size may vary slightly.


How large are the bath bombs?

The bath bombs are 2.5 in diameter spheres and weight approximately 4 ounces. Size may vary slightly.



 

STAINLESS STEEL STRAWS

Should I clean my stainless steel straw before the first use?

Yes, we recommend cleaning before the first use and between uses.


How do I clean my stainless steel straw?

Stainless steel straws are dishwasher safe, however to increase longevity and ensure that the inside gets efficiently cleaned, it is recommended to clean them using dish soap and the included cleaning brush. 


What size is the stainless steel straw?

Each straw is 8 inches long. They are the size of a normal straw and will work well for liquids but are too narrow for smoothies or shakes.

 

 

TOOTHBRUSHES

What are the toothbrush handles made out of?

The handles are made out of 100% bamboo. Bamboo is an excellent choice because it is natural (obviously) and fast-growing. Some species of bamboo can grow 1 inch every 40 minutes!


What are the toothbrush bristles made out of?

The bristles are made out of nylon-6, which is BPA free. Nylon-6 is not biodegradable or compostable. We are currently in the process of searching for a product that has bristles made of Nylon-4. Nylon-4 has been shown to be biodegradable and compostable in certain conditions, however some studies vary. There is no perfect option because natural bristles are not hygienic, are too abrasive, and are commonly made from pig or badger hair. This is obviously not a vegan or cruelty free option. Our goal is for us and our customers to be the best they can be, and we believe some small compromises, like this, are worth it to move as close to our zero waste goal as possible. 


How do I use a bamboo toothbrush?

You can use a bamboo toothbrush just like any other toothbrush. Use toothpaste, toothpaste tablets, charcoal powder, or whatever dental hygiene product you are using already. To reduce opportunity for microorganism growth, rinse food and toothpaste debris from the toothbrush for 30 seconds before storing. We recommend asking your dentist if a bamboo toothbrush would be recommended for your personal needs.


How do I store my bamboo toothbrush?

Avoid storing your toothbrush in a warm, damp case as this encourages growth of microorganisms. We recommend asking your dentist if a bamboo toothbrush would be recommended for your personal needs.


How long can I use the same brush before I replace it?

There is no hard and fast rule about how frequently a toothbrush should be replaced. It usually varies between 1-4 months. A good rule of thumb is to replace it when the bristles start to curve or bend. We recommend asking your dentist about their recommendations for you.

How can I dispose of my old toothbrush in the most eco-friendly way?

The bristles should be removed with pliers prior to composting. Be sure to wear protective eye wear and take proper precautions when working with pliers!



 

PACKAGING

Why didn’t my package come with a paper receipt?

When we say “zero waste,” we mean it! You will ALWAYS receive a receipt by email, so we believe the paper receipt is just extra waste. Immediately after opening their package, most people throw paper receipts directly into the recycling bin (or trash :( ). Multiply that by all of the people who use our shampoo. It all adds up! The less paper the better.


Why didn’t my package come with product instructions or labels?

When we say “zero waste,” we mean it! Our website has detailed instructions of use for each product on the product page and in the FAQs. Immediately after opening their package, most people throw the product description and instructions directly into the recycling bin (or trash :( ). Multiply that by all of the people who use our shampoo. It all adds up! The less paper the better.

 

How do you package your products safely and maintain zero waste?

We are so proud of our packaging policy. We realized that products don’t need to be individually packaged in cutesy, branded boxes. Why would we put more unnecessary products into production in order to do that? That is NOT our vibe. We only use repurposed boxes (unused boxes left over from other companies) or 100% recycled cardboard. We do not use packaging products that have been bleached, unless they were repurposed from another company. We wrap our products in repurposed magazines, newspapers, and reused or recycled paper products. We have faith in our customers that they will reuse or recycle these packaging products as well. Take care, because single bin recycling often cannot handle small pieces of paper or shredded paper. Single bin recycling is when all recyclables are put in one bin and a truck picks them up to be sorted electronically as they go along a conveyor belt. Check with your local recycling center to see how to properly recycle.


How do you account for the carbon footprint created by shipping?

We are fully aware of the impact of shipping on our environment. To account for this, we plant one tree for EACH AND EVERY product sold! We are so proud to partner with One Tree Planted to help us accomplish this. 



 

GENERAL

What is your return policy?

We have a 30 day money back guarantee. If you are not happy with a product, please email us about your concerns [hyperlink] info@revivearthproducts.com. There will be no need to return the item in order to reduce waste and carbon footprint. 


What do I do if I receive a defective order?

We have a 30 day money back guarantee. If you are not happy with a product, please email us about your concerns at info@revivearthproducts.com. There will be no need to return the item in order to reduce waste and carbon footprint. 


Do you have any retail locations?

We are solely a web-based company. This is beautiful because it allows our employees to work from home and reduces carbon footprint by eliminating commute and eliminating the need to power multiple buildings. We work from a home that is run on solar panels.


Where are you located?

We are a family-run small business located in Las Cruces, NM.


Do you ship internationally?

We do not ship internationally in keeping with our goal to keep our carbon footprint minimal.


When will I receive my order?

All orders are shipped through USPS and will arrive within 2-10 days. Orders arrive in the southwest region in 2-3 days. After purchasing, you will receive an order confirmation with a tracking number by email or text message. Still not finding it? Check your email’s spam folder.

 

What do I do if I never receive my order?

Let us know! We are able to track your order and if you do not receive it, we will be happy to replace your order free of charge. 

How do I contact your company if my question isn’t answered here?

All other inquiries should be directed to our team at info@revivearthproducts.com